__Subscriber Spotlights

[QW32] When silence is your best friend

[QW32] When silence is your best friend

[ Quick Win posts – QWs – are brief items to help non-overwhelm your day. Enjoy! ]   Sometimes the best Quick Win ideas come from my subscribers, and today's QW is an example. In June, Norman P. and I discussed how to react to ‘land mine’ conversations. I'm...

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A fresh look @ follow-up

A fresh look @ follow-up

When my subscriber and friend Shawn H. and I talked about meeting reminders, she gave me another excellent idea to research and share with you: “I’d like to find the best way to follow-up and thank clients. Has the etiquette around thank-you notes changed?” Funny you...

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